Filing complaints against movers – when and how

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Moving comes with a lot of ups and downs. Hiring reputable movers like some Mississippi moving company will make your move a breeze. But sadly, not every mover is reputable and honorable. Even if they are, sometimes mistakes happen. If you feel like your movers let you down, we are here to tell you sorry for your bad experience. But the good news is that you have options in this situation. Filing complaints against movers can be done in a few different ways. We will explain when and how to do it.

What are the different ways to file a complaint?

First things first, there are two types of complaints that you can file when moving to Hattiesburg, or any other place. Those are:

  1. A formal complaint – this is used only when the moving company violates the terms and conditions of the contract. For example, they promised the delivery of your items in 7 days, and it takes more, or they charge you more than it says in the contract.
  2. File a claim to the movers directly – this is mostly used if your belongings were damaged. Contact your movers and try to agree on how they can rectify the situation.
  3. Leave a review online – this is not a real complaint, but you can inform future customers about your bad experience. Everybody who is looking for a mover will first look online, at places like Yelp and Google. By reading a review, people will get informed about the way the movers treat their customers.

    Letters on a brown surface
    The best time to file a complaint is as soon as possible

When should you be filing complaints against movers?

The best time to be filing complaints against movers is as soon as possible. You can avoid all of this by hiring some movers Laurel MS, who will take great care of both you and your items. Once you finish unpacking, you will notice if there is any damage to your items. Apart from that, the moving experience will also still be fresh, so if there is something about the way that they treated you that is bothersome, you can file a complaint about it. The sooner you do this, the sooner the process gets going, and you will rest assured that you did everything in your power to compensate for the damage you suffered.

How to do it?

The first step is to document your concern. If you move with some moving companies Hattiesburg MS, there won’t be anything to complain about! Write as much information as you can, including basic information like your name and address, the mover USDOT number, and a detailed description of your concern (with pictures and dates included).

The complaint you wrote needs to be submitted to the moving company first. Most agencies won’t begin the process if you haven’t done this first. In many cases, the movers will try to rectify the situation, without involving outside agencies. If this is not the case, then you can involve a third party in the process.

What are the different third parties?

You can file complaints with FMCSA, a state agency, or ATA. You can file a complaint with the Federal Motor Carrier Safety Administration only if you had an interstate move while filing complaints against movers with a state agency depends on the place you live in. ATA is an association that has certain rules for its members. The ones who fail to follow them, risk losing their membership.

Woman writing at a table
Involving a third party should be your last option

Conclusion on filing complaints against movers

Whatever way you pick for filing complaints against movers, just know that you should do it as soon as possible post moving. The typical time frame for doing this is 30 days with an additional 120 days to settle or dispute your claim. Whatever you decide to do, we wish you good luck!